Find answers to common questions about Austin Icon Limo reservations, airport transfers, chauffeur services, waiting time, payments, cancellations, and transportation services.
Reserve Your RideHelpful information about Austin Icon Limo and our chauffeured transportation services.
Austin Icon Limo provides airport transfers, hourly chauffeur service, point-to-point transportation, city-to-city travel, corporate transportation, private aviation transfers, wedding transportation, Executive Sprinter service, city tours, and transportation for meetings and special events.
Yes. Austin Icon Limo provides transportation and reservation support 24 hours a day, seven days a week. Advance reservations are recommended whenever possible.
We provide chauffeured transportation throughout Austin, Dallas, and surrounding areas. Transportation can also be coordinated in destinations worldwide through our trusted affiliate network.
Austin Icon Limo is operated by KAS6 LLC, a Texas business providing professional chauffeured transportation services under the Austin Icon Limo brand.
Yes. Austin Icon Limo is a permitted ground transportation service provider with the City of Austin. Austin Icon Limo, operated by KAS6 LLC, maintains applicable operating authority, vehicle permits, chauffeur credentials, and commercial insurance as required for the transportation services we provide.
No. Austin Icon Limo does not operate as a rideshare service. Our transportation services are provided by professional chauffeurs who maintain the applicable chauffeur permits, driver credentials, and qualifications required for the services they perform.
Our fleet includes executive sedans, luxury SUVs, premium SUVs, Executive Mercedes-Benz Sprinter vehicles, minibuses, and additional group transportation options based on availability and passenger requirements.
Reservations can be made through our online booking system or by contacting the Austin Icon Limo reservation team. Advance booking is recommended for larger vehicles, private aviation, weddings, corporate events, and other special transportation requirements.
Yes. Transportation may be arranged for executives, clients, family members, employees, guests, or other passengers. Please provide accurate passenger contact and pickup information when making the reservation.
No. Smoking and vaping are not permitted inside Austin Icon Limo vehicles. This policy helps maintain a clean, comfortable, and premium environment for all passengers.
Yes. Austin Icon Limo can accommodate additional stops during your trip when requested. We recommend adding any planned stops when making your reservation so the appropriate travel time and routing can be arranged in advance. Unplanned stops may also be accommodated when possible and may be subject to additional waiting time, mileage, or service charges.
Yes. Austin Icon Limo can accommodate reservation changes whenever possible. If you need to change your pickup time, pickup location, destination, passenger count, vehicle type, or other reservation details, please contact our reservation team as soon as possible. Changes are subject to availability and may result in an adjustment to the transportation price.
What to expect when reserving transportation to or from the airport.
Yes. Austin Icon Limo provides private transportation to and from Austin-Bergstrom International Airport for business travelers, executives, families, groups, and other passengers.
No. Austin Icon Limo operates as a permitted ground transportation provider and provides passenger pickup from the airport's designated limousine and commercial transportation loading area.
Unlike rideshare services, passengers do not need to travel to the separate rideshare pickup area located at the Rental Car Facility. This provides a more convenient and seamless airport pickup experience, especially for travelers with luggage, families, and business passengers.
Yes. Meet & Greet service can be arranged when requested. Your chauffeur can coordinate the passenger pickup and assist with baggage as applicable.
Your chauffeur's location will depend on the pickup service selected for your reservation.
Meet & Greet: For Meet & Greet service, your chauffeur will meet you inside the terminal near the designated arrival area, typically in front of the escalator, holding a digital sign displaying the passenger's name.
Curbside Pickup: For curbside pickup, your chauffeur will be positioned with the vehicle at the designated limousine pickup area and will display a digital sign with the passenger's name to help you easily identify your chauffeur and vehicle.
Yes. When valid flight information is provided with an airport reservation, Austin Icon Limo monitors the flight status to help coordinate chauffeur arrival with the passenger's actual flight arrival time.
When valid flight information is provided with your reservation, Austin Icon Limo monitors your flight status and coordinates the airport pickup based on the updated arrival time. If your airline, flight number, or travel plans change, please notify our reservation team as soon as possible.
Airport reservations include 30 minutes of complimentary waiting time for domestic arrivals and 45 minutes for international arrivals. Additional waiting time is charged according to the applicable reservation terms.
Vehicle selection should consider both the number of passengers and the amount of luggage. When making your reservation, please provide your passenger and luggage requirements so our reservation team can help determine the most appropriate vehicle for your trip.
Yes. Austin Icon Limo is pleased to accommodate child car seat requests at no additional charge. Complimentary car seats are available upon request and should be requested in advance when making your reservation. Please provide the child's age and seating requirements so our reservation team can arrange the appropriate seat, subject to availability.
Yes. Austin Icon Limo can accommodate passengers traveling with their own wheelchair in appropriate vehicles, subject to vehicle capacity and availability. Austin Icon Limo does not provide wheelchairs. Please inform our reservation team of any accessibility requirements when making your reservation so the appropriate vehicle can be coordinated in advance.
Yes. Austin Icon Limo provides professional chauffeur transportation for private jet passengers, executives, flight crews, families, and VIP travelers arriving at or departing from private aviation facilities and FBOs.
Please provide the passenger name, mobile number, airline, flight number, arrival or departure time, pickup location, destination, number of passengers, and any special transportation requirements.
Important information about waiting time, hourly service, cancellations, and transportation arrangements.
Point-to-point reservations include 15 minutes of complimentary waiting time. Additional waiting time may be charged at the applicable rate.
Hourly reservations generally require a three-hour minimum unless different terms are provided in a specific quotation or event agreement.
Standard reservations may generally be cancelled at least six hours before the scheduled pickup time. Special events, group transportation, contracts, and individually quoted reservations may have different cancellation requirements.
Yes. Weddings, concerts, sporting events, festivals, large groups, conferences, and other special events may have separate minimum-hour requirements, cancellation policies, pricing, or reservation terms.
Common questions regarding payment methods and reservation charges.
Austin Icon Limo accepts major U.S. and internationally issued credit cards, including Visa, Mastercard, American Express, and Discover, as well as approved electronic payment methods. Payment requirements may vary depending on the reservation type or transportation agreement.
Yes. Austin Icon Limo maintains PCI DSS compliance and completes the required PCI compliance validation through SecurityMetrics. Payment card information is handled through secure payment processing and reservation systems designed to protect cardholder data.
Austin Icon Limo does not directly store full credit card information. Credit card details are securely processed through our authorized payment processing and reservation systems in accordance with applicable payment security standards.
No. Austin Icon Limo does not charge an additional processing fee for credit card payments.
Yes. A 20% chauffeur gratuity is included in the total price shown on your reservation confirmation or quotation, so you can clearly review the complete cost of your transportation service before your scheduled ride.
Standard tolls and applicable airport fees are included in your transportation price. Express lane tolls, when used, are calculated and charged separately. Parking fees are not included and will be added to the final transportation cost when applicable.
Yes. Austin Icon Limo provides corporate transportation for executives, employees, business partners, clients, meetings, conferences, roadshows, airport transfers, and company events.
Yes. Austin Icon Limo works with qualified corporate travel partners, transportation affiliates, travel professionals, event planners, and other organizations requiring chauffeured transportation support.
Yes. Austin Icon Limo provides reservation invoices and payment receipts for completed transactions. Documentation may include applicable transportation charges, gratuity, additional charges, and payment information. Corporate travelers and business clients may also request invoices for accounting, expense reporting, or reimbursement purposes.
Important information about passenger safety, service standards, and how to report a concern.
Austin Icon Limo maintains a zero-tolerance policy regarding the use of alcohol, illegal drugs, intoxicating substances, or the misuse of prescription or non-prescription medications by chauffeurs while providing transportation services. Passenger safety, professional conduct, and responsible vehicle operation are fundamental requirements of our service.
If you experience a service issue or have a concern about your transportation, please contact Austin Icon Limo directly so our team can review the matter and assist you. Customers may also contact the appropriate local regulatory authority when applicable.
Customers may contact the appropriate local regulatory authority for additional assistance or to report a transportation-related concern.
City of Austin Transportation and Public Works
Ground Transportation
Phone:
(512) 974-7714
Email:
[email protected]
City of Dallas
Vehicle-for-Hire / Customer Assistance
Phone:
Dial 311
Email:
[email protected]
City of Houston
Vehicle-for-Hire / Customer Assistance
Phone:
(713) 837-0311
/ 311
Email:
[email protected]
Our reservation team is available to assist with vehicle selection, airport transportation, corporate travel, private aviation, group transportation, and special requests.